Refund Policy

Order Cancellation and Modification Policy

Cancellation Policy:

• Orders can be canceled prior to shipment.
• Cancellation requests must be made within 12 hours of payment confirmation.
• Once packaging and shipment have commenced, cancellations are no longer possible.

Refund Policy:
Refunds are available under the following conditions:

• If the product fails to arrive within the guaranteed timeframe or is incorrect or damaged.
• You must provide relevant details, including unpacking media, order number, and your name.
• No shipping fees will be charged for exchanges due to damage.
• Returns are accepted for products returned due to buyer’s remorse.
• Return shipping costs are the responsibility of the customer.
• Refunds will be processed after the returned item has been received and inspected.

Return Requirements:

• Return requests must be initiated within 30 days of purchase or 14 days from the date of delivery.
• Returned items must be in their original, unused condition with all original components and packaging.
• The customer is responsible for return shipping costs.
• A processing fee of 6.9% + $1 will be deducted from the refund to cover administrative and handling costs.

Exceptions to Refunds/Returns:

• No refunds or reshipments will be issued for orders delayed due to factors within the customer’s control.
• Exceptions may apply in the case of issues such as customs clearance delays or natural disasters.
• The company is not liable for lost or stolen packages once they have been confirmed as delivered.

Return Policy:

• To initiate a return, please contact us via email.
• Returned items must be unused and in new condition.
• Customers are responsible for all return shipping expenses.

Exchange Policy:

• Replacement orders will be issued at no additional charge if the item was undelivered due to a shipping carrier error.
• For orders shipped to an incorrect address due to customer error, the customer will bear the cost of the replacement item.

Refusal of Refunds/Returns:
Refunds or returns may be refused under the following circumstances:

• Pre-order and custom-made items are final sale unless defective.
• Orders in transit cannot be canceled.
• Incorrect customer information that results in delivery failure.
• Items detained by customs or delayed due to unforeseen circumstances.
• Returns made without prior authorization.

Order Delivery Failure:

• If delivery fails, customers will be contacted once a delivery failure notification is received.
• If there is no response due to incorrect email information, the package may be destroyed, and the company will not be held responsible for the loss.

International Shipping:

• International orders may incur customs fees and can be expensive.
• Customers are advised to review their cart and shipping information carefully to avoid issues with cancellations and returns.

For any inquiries or clarifications, please contact our customer service team at [email protected].